Yes, without exception. GENEVE 1989 is an authorised dealer for every brand we carry and has been selling luxury watches & jewellery since 1989. We do not source from the grey market and we do not sell pre-owned pieces as new.

The manufacturer's original case, any accessories that are included by the manufacturer, the international warranty card or certificate, and any authenticity documentation the brand provides.

A minimum of three years, and longer with certain houses. It is the official international warranty of the manufacturer, honoured at authorised service centres worldwide.

On the date of your purchase. Not the date of manufacture, and not the date the piece arrived with us.

You can take it to any official authorised service centre worldwide, or write to concierge@genevecompany.com and we will handle the claim with the brand for you.

A mechanical movement generally every three to five years, a quartz movement less often. Each house sets its own recommendation, and servicing at an authorised centre keeps your warranty intact.

Visa, Mastercard, Maestro, American Express and Union Pay, along with PayPal, Apple Pay and Google Pay. We also accept Bancontact, iDEAL, BLIK, MobilePay and Wero, as well as USDC.

Yes, and for more expensive items it is often the simplest route, since a transfer is not bound by the daily limit your card issuer applies. Please write to concierge@genevecompany.com or use the chat and we will hold your piece while the transfer clears.

Beneficiary: BBJ GENEVE COMPANY S.L.U.
IBAN: ES14 0182 0767 1902 0159 5035
BIC or SWIFT: BBVAESMM
Bank: Bilbao Vizcaya Argentaria S.A.
Bank address: C/ Sauceda 28, Madrid, Spain
Extra details: The product reference

Yes. Klarna is available at checkout on eligible orders, so a piece can be paid for over time rather than at once. All the terms and conditions of the loan are between you and Klarna.

Very often, yes. Our long-standing relationship with the brands allows us to source rare or hard-to-find pieces. Just let the concierge know what you are looking for, and they will do their best to find that for you or suggest alternatives.

On many pieces, yes. Please ask a concierge before ordering, and note that engraved and personalised pieces cannot be returned unless they carry a manufacturing fault.

Free on every order above 1,000 euros. Below that a small fee applies, shown in full at checkout before you pay.

No. Every order ships DDP, with all duties and taxes settled by us in advance. There is nothing to pay on delivery and no bill afterwards.

DHL Express, fully insured, on every order regardless of value.

Most orders arrive within 3 to 6 working days. We dispatch Monday to Friday, and public holidays sit outside that count.

It allows us to settle customs duties on your behalf so your parcel is not held for paperwork. This is an optional step made to speed up your delivery.

Yes, for the whole journey, until it is delivered to you.

14 days from the day your order arrives, for any reason and without justification.

Write to concierge@genevecompany.com or use the chat. We reply with everything you need.

Unworn and unused, in its original packaging, with all tags and labels intact and in place, along with its documentation.

Nothing at all if the piece arrived damaged, defective or wrong. If you have simply changed your mind, our courier collects it for 60 euros, deducted from your refund, or you may appoint a carrier of your own.

Sure, just tell the concierge which piece you would prefer and we will amend your order and prepare the new one.

Within 5 working days of your return being approved upon receiving returned item, to your original payment method, together with any shipping you paid.

Engraved and personalised pieces cannot be returned, as they were made for one person, unless they carry a manufacturing fault.