Absolutely! We take great pride in being an authorized distributor of all the brands available in our stores.

Every item in our catalog is 100% brand new and authentic.

We source our products directly from manufacturers or official distributors, ensuring that each piece comes with the original packaging, serial numbers, and a valid warranty.

Our commitment to authenticity means that you can shop with confidence, knowing that you are receiving a genuine product of the highest quality.

If you are unable to find a specific model from the brands we represent on our website, do not worry.

We offer a personalized concierge service that can assist you in locating any model you desire.

Our relationships with the brands allow us to source a wide range of models, even those that are not currently listed on the website.

We are more than happy to help you find the perfect item.

Please reach out using the chat or by email: concierge@genevecompany.com

Each manufacturer’s warranty varies by brand and style.

However, most warranties are usually valid for at least two years from the date of purchase.

For further information regarding a warranty on your specific item, please contact our client care team.

All prices are inclusive of the applicable statutory value added tax (VAT) rate and duties - there are no additional charges upon delivery.

Your ID number is needed to make sure that your order clears customs in the shortest time possible, without any issues.

Also, we want to make sure all prices displayed on our website include all applicable taxes and duties.

Providing your ID number will enable us to efficiently manage these expenses on your behalf, sparing you from any bureaucratic inconvenience and allowing you to enjoy your purchases as soon as possible.

If you have Spanish nationality, please remember that the only valid document for this purpose is the DNI (National Identity Card), and a passport is not acceptable.

Our aim is to get the ordered items delivered to your doorstep as soon as possible. We dispatch items from our store 5 days a week Monday to Friday.

Please note the delivery estimates displayed below exclude bank holidays.

Europe: 3-5 days

US: 4-7 days

Rest of the world: 5-9 days

For products marked with "join the waitlist" we may have to check availability with the manufacturer, so it can take 10-20 days to ship. If this is the case, your concierge will keep you informed during the entire process.

All orders above 1000€ are shipped FREE using DHL Express.

As we ship globally, delivery times may vary depending on your address, item availability, customization and choice of size.

If you are in doubt, don't hesitate to reach out to us via chat or by email: concierge@genevecompany.com

Upon receipt of your order, an email containing both the order and payment confirmation will be dispatched to you.

To ensure the secure delivery of our emails to your inbox, please include concierge@genevecompany.com in your list of trusted senders.

In the event that you do not find an email from us, we recommend checking your spam folder.

Following the dispatch of your order, you will be notified via another email from our side, containing the tracking number.

Yes, we offer comprehensive delivery insurance to give you peace of mind when shipping your items. Our insurance policy covers loss, damage, and theft during transit.

We take additional security measures to ensure your order is discreetly packaged, with no external markings that indicate the high value of its contents, safeguarding your items until the point that they are handed over to you.

If you purchased through your registered account, the progress of your order can be monitored under the “Orders” section once you log in.

Additionally, the courier service will send you a confirmation email containing a tracking number, allowing you to monitor the delivery on their official website.

In the event that the purchase was made as a "Guest", the status of your order will be accessible once you receive the tracking number from the courier’s confirmation email.

Depending on your location & preferences you can use: Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, Google Pay, Bancontact, iDEAL, Shop Pay, UnionPay.

We also offer "buy now, pay later" services through Klarna & Aplazame.

Yes, at the end of the order, you will have to make a bank transfer, taking into account the following information:

Beneficiary:BBJ GENEVE COMPANY S.L.U.

IBAN: ES14 0182 0767 1902 0159 5035

BIC/SWIFT: BBVAESMM

Bank name: BILBAO VIZCAYA ARGENTARIA S.A.

Bank address: C/ SAUCEDA 28, Madrid, Spain

Transfer details: Your order number

Please reach out to our Client Care department for more information on how to set up a bank wire payment, either by chat or email: concierge@genevecompany.com

Sure, please reach out via chat or by email: concierge@genevecompany.com to be guided through this process. Be aware that if your order surpasses €1,000 (or equivalent) you may need to submit extra documents.