Absolutely! We take great pride in being an authorized distributor of all the brands available in our stores.

Every item in our catalog is 100% brand new and authentic.

We source our products directly from manufacturers or official distributors, ensuring that each piece comes with the original packaging, serial numbers, and a valid warranty.

Our long-standing relationship with the brands means that we can manage any after sales requirements you might have including full service and repairs in the unlikely event that anything were to go wrong.

All products offered on our website are covered by the manufacturer’s official worldwide warranty.

This warranty allows you to receive service at any authorised service centre or authorised retailer, including our boutiques, throughout the warranty period. You may also choose to send the piece directly to us, and our team will take care of the process on your behalf.

Warranty terms vary depending on the brand and the specific model, with all manufacturers providing coverage for a minimum period of two years from the date of purchase.

For detailed information regarding the warranty applicable to your selected piece, our client care team remains at your disposal.

We accepts returns and exchanges up to 14 days after the delivery date.

It is essential that the products returned arrive in perfect condition, together with their original packaging, with all the labels intact, and without obvious signs of use.

You can choose two ways to return your order to our offices:

1. By our courier service. This service has a cost of €60 which includes the service of collecting the package safely at your address. This amount will be automatically deducted from the total amount of the invoice.

2. By a courier service other than the one offered by us and chosen by you.

Please note that if you do not use our courier service for your return, GENEVE 1989 is not responsible for possible theft or loss during transport.

If you have paid any shipping costs, we will reimburse you the equivalent of these costs.

No, as our prices include all the applicable taxes and duties. No additional charges will be charged upon delivery, as these costs are fully covered by us.

Your ID number is needed to make sure that your order clears customs in the shortest time possible, without any issues.

All prices displayed on our website include all applicable taxes and duties. Providing your ID number will enable us to efficiently manage these expenses on your behalf, reducing bureaucratic inconveniences and allowing you to enjoy your purchases as soon as possible.

Our aim is to get the ordered items delivered to your doorstep as soon as possible. We dispatch items from our store 5 days a week Monday to Friday.

Please note the delivery estimates displayed below exclude bank holidays.

Europe: 3-5 days

US: 4-7 days

Rest of the world: 5-9 days

For products marked with "join the waitlist" we may have to check availability with the manufacturer, so it can take 10-20 days to ship. If this is the case, your concierge will keep you informed during the entire process.

All orders above 1000€ are shipped FREE using DHL Express.

As we ship globally, delivery times may vary depending on your address, item availability, customization and choice of size.

If you are in doubt, don't hesitate to reach out to us via chat or by email: concierge@genevecompany.com

Yes. We offer complimentary shipping on all orders over €1,000 or the equivalent in your local currency.

For orders below €1,000, shipping costs are calculated automatically at checkout based on your delivery address.

All shipments are sent DDP (Delivered Duty Paid), meaning the total amount displayed at checkout includes all applicable taxes and duties, with no additional charges upon delivery.

Upon receipt of your order, an email containing both the order and payment confirmation will be dispatched to you.

To ensure the secure delivery of our emails to your inbox, please include concierge@genevecompany.com in your list of trusted senders.

In the event that you do not find an email from us, we recommend checking your spam folder.

Following the dispatch of your order, you will be notified via another email from our side, containing the tracking number.

Yes, we offer comprehensive delivery insurance to give you peace of mind when shipping your items. Our insurance policy covers loss, damage, and theft during transit.

We take additional security measures to ensure your order is discreetly packaged, with no external markings that indicate the high value of its contents, safeguarding your items until the point that they are handed over to you.

The progress of your order can be monitored under the “Orders” section once you log in, or by opening the chat on our website under "Track and manage my orders".

Additionally, the courier service will send you a confirmation email containing a tracking number, allowing you to monitor the delivery on their official website.

If you are unable to find a specific model from the brands we represent on our website, do not worry.

We offer a personalized concierge service that can assist you in locating any model you desire.

Our relationships with the brands allow us to source a wide range of models, even those that are not currently listed on the website.

We are more than happy to help you find the perfect item.

Please reach out using the chat or by email: concierge@genevecompany.com

Depending on your location & preferences you can use: Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, Google Pay, Bancontact, iDEAL, Shop Pay, UnionPay.

We also offer "buy now, pay later" services through Klarna.

Yes, at the end of the order, you will have to make a bank transfer, taking into account the following information:

Beneficiary:BBJ GENEVE COMPANY S.L.U.

IBAN: ES14 0182 0767 1902 0159 5035

BIC/SWIFT: BBVAESMM

Bank name: BILBAO VIZCAYA ARGENTARIA S.A.

Bank address: C/ SAUCEDA 28, Madrid, Spain

Transfer details: Your order number

Please reach out to our Client Care department for more information on how to set up a bank wire payment, either by chat or email: concierge@genevecompany.com

Sure, please reach out via chat or by email: concierge@genevecompany.com to be guided through this process. Be aware that if your order surpasses €1,000 (or equivalent) you may need to submit extra documents.