Warranty and Authenticity
Warranty and Authenticity
There is one question every serious buyer asks before spending this kind of money online, and they are right to ask it. Here is our answer, in full.
An authorised dealer since 1989
GENEVE 1989 or Geneve Company as our oldest customers know us, has sold luxury watches and fine jewellery for more than thirty five years. We currently operate eight stores, two of them official brand boutiques for Breitling and TAG Heuer.
Every brand we carry, we carry with that brand's authorisation. We do not source from the grey market, we do not sell pre-owned as new, and we do not deal in pieces whose history we cannot account for. The watch you buy from us is the same watch, from the same supply chain, as the one sold across the counter in our boutiques.
What arrives with your piece
Every order is delivered with the manufacturer's original box, the international warranty card or certificate issued by the brand, and any authenticity documentation the house provides.
Three years at the very least
Every piece carries the official international warranty of the house that made it, valid at authorised service centres worldwide. That warranty runs for a minimum of three years, sometimes longer with certain houses.
It takes effect on the date of your purchase, not on the date the piece was manufactured or the date it reached our shelves. You receive the full term, from the day it becomes yours.
What the warranty covers
The manufacturer's warranty covers defects in materials and workmanship, judged and repaired by the brand's own watchmakers. Like every manufacturer's warranty, it does not extend to normal wear, accidental damage, water ingress where the piece was not intended for it, or work carried out by anyone other than an authorised service centre. The exact terms are set by each house and travel with your warranty card.
If you ever need to make a claim
Write to concierge@genevecompany.com and we will handle it with the brand on your behalf. You do not need to find a service centre, negotiate with a manufacturer, or explain your purchase to anyone. That is what buying from an authorised dealer is for, and it is the part of our work that outlasts the sale.
Caring for it, and when to service it
A mechanical watch generally asks for servicing every three to five years, a quartz movement rather less often, and each house sets its own recommendation. Servicing at an authorised centre keeps the warranty intact and, in time, protects the value of the piece.
If you are unsure what your piece needs, ask us. We would rather answer a question about a watch we sold you eight years ago than have you guess.
And if you would like to see before you buy
Our boutiques hold a great deal of what you see online. Write to concierge@genevecompany.com to arrange a viewing, or a video call with one of our team if you cannot come in person.
There is one question every serious buyer asks before spending this kind of money online, and they are right to ask it. Here is our answer, in full.
An authorised dealer since 1989
GENEVE 1989 has sold luxury watches and fine jewellery for more than thirty five years. We currently operate eight stores, two of them official brand boutiques for Breitling and TAG Heuer.
Every brand we carry, we carry with that brand's authorisation. We do not source from the grey market, we do not sell pre-owned as new, and we do not deal in pieces whose history we cannot account for. The watch you buy from us is the same watch, from the same supply chain, as the one sold across the counter in our boutiques.
What arrives with your piece
Every order is delivered with the manufacturer's original box, the international warranty card or certificate issued by the brand, and any authenticity documentation the house provides.
Three years at the very least
Every piece carries the official international warranty of the house that made it, valid at authorised service centres worldwide. That warranty runs for a minimum of three years, sometimes longer with certain houses.
It takes effect on the date of your purchase, not on the date the piece was manufactured or the date it reached our shelves. You receive the full term, from the day it becomes yours.
What the warranty covers
The manufacturer's warranty covers defects in materials and workmanship, judged and repaired by the brand's own watchmakers. Like every manufacturer's warranty, it does not extend to normal wear, accidental damage, water ingress where the piece was not intended for it, or work carried out by anyone other than an authorised service centre. The exact terms are set by each house and travel with your warranty card.
If you ever need to make a claim
Write to concierge@genevecompany.com and we will handle it with the brand on your behalf. You do not need to find a service centre, negotiate with a manufacturer, or explain your purchase to anyone. That is what buying from an authorised dealer is for, and it is the part of our work that outlasts the sale.
Caring for it, and when to service it
A mechanical watch generally asks for servicing every three to five years, a quartz movement rather less often, and each house sets its own recommendation. Servicing at an authorised centre keeps the warranty intact and, in time, protects the value of the piece.
If you are unsure what your piece needs, ask us. We would rather answer a question about a watch we sold you eight years ago than have you guess.
And if you would like to see before you buy
Our boutiques hold a great deal of what you see online. Write to concierge@genevecompany.com to arrange a viewing, or a video call with one of our team if you cannot come in person.
