Shipping and Delivery
Shipping and Delivery
Shipping and Delivery
We dispatch items from our store 5 days a week Monday to Friday.
How long will my order take?
Please note the delivery estimates displayed below exclude bank holidays.
Europe: 3-5 days
US: 4-7 days
Rest of the world: 5-9 days
For products marked with "JOIN THE WAITLIST" we may have to check availability with the manufacturer, so it can take 10-20 days to ship. If this is the case you will not be charged the full price immediately - your concierge will reach out to you and keep you informed during the entire process.
All orders above 1000€ are shipped FREE using DHL Express.
We recognize that your order is important to you, therefore, when you receive your shipping email you know that your order is on its way. You will be provided a tracking number by email once your order has been dispatched from our store.
Important information
All details provided will be treated confidentially. It is extremely important that the information is correct and updated for delivery purposes. Please check that the delivery and the billing address are accurate, as we are unable to redirect orders once they're in transit.
Prices displayed on our website include all applicable taxes and duties.
By providing your ID number during checkout, you empower us to pay all duties and taxes on your behalf. This crucial step aids in the seamless processing of any customs requirements, thereby eliminating potential delays or bureaucratic hurdles. It’s our way of ensuring that you can delight in your purchases without any hassle or unexpected fees.
Before we can dispatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.
Insurance
Your purchase is insured whilst in transit until it is delivered to you, at which point responsibility for your purchased goods passes to you.
Shipping and Delivery
We dispatch items from our store 5 days a week Monday to Friday.
How long will my order take?
Please note the delivery estimates displayed below exclude bank holidays.
Europe: 3-5 days
US: 4-7 days
Rest of the world: 5-9 days
For products marked with "JOIN THE WAITLIST" we may have to check availability with the manufacturer, so it can take 10-20 days to ship. If this is the case you will not be charged the full price immediately - your concierge will reach out to you and keep you informed during the entire process.
All orders above 1000€ are shipped FREE using DHL Express.
We recognize that your order is important to you, therefore, when you receive your shipping email you know that your order is on its way. You will be provided a tracking number by email once your order has been dispatched from our store.
Important information
All details provided will be treated confidentially. It is extremely important that the information is correct and updated for delivery purposes. Please check that the delivery and the billing address are accurate, as we are unable to redirect orders once they're in transit.
Prices displayed on our website include all applicable taxes and duties.
By providing your ID number during checkout, you empower us to pay all duties and taxes on your behalf. This crucial step aids in the seamless processing of any customs requirements, thereby eliminating potential delays or bureaucratic hurdles. It’s our way of ensuring that you can delight in your purchases without any hassle or unexpected fees.
Before we can dispatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.
Insurance
Your purchase is insured whilst in transit until it is delivered to you, at which point responsibility for your purchased goods passes to you.
